Communication Managment 10.4 Manage stakeholder Expectations

 1. Communication Management 10.1 Identify Stakeholder

2. Communication Management 10.2 Plan Communications

3. Communication Management 10.3 Distribute Information

4. Communication Management 10.4 Manage stakeholder Expectations

5. Communication Management 10.5 Report Performance

 

In the context of communication management, managing stakeholders involves identifying and satisfying their needs, and resolving any issues that arise. The project manager is usually responsible for managing stakeholders.

Manage stakeholder Expectations
Inputs	Tools	Outputs
1.       Stakeholder register 2.       Stakeholder management strategy 3.       Project management plan 4.       Issue log 5.       Change log 6.       Organizational process assets	1.       Communication methods 2.       interpersonal skills 3.       Management skills	1.       OPA updates 2.       Change requests 3.       Project management plan updates 4.       Project document updates

Six Key Inputs for Manage stakeholder Expectations:

1.       Stakeholder Register: Lists stakeholders that must be managed, section 10.1 .3.1.

2.       Stakeholder Management Strategy: Described in Section 1A.1.3.2, identifies stakeholder goals, objectives, and concerns so that an appropriate management strategy can be devised.

3.       Project Management Plan: Contains the communications management plan described in Section 10.2.3.1.

4.       Issue Log: Documents issues and monitors resolution. Used to facilitate communication and ensure that important issues are not forgotten or overlooked. Each issue should be clearly described, an appropriate action owner should be assigned, and a target date for resolution or follow-up should be established.

5.       Change Log: A change log documents all changes that occur during a project and records the expected impact on the triple constraint. This information must be shared with stakeholders so that there are no surprises.

6.       Organizational process Assets: Organizational process Assets that influence stakeholder management include:

·         Organizational communication requirements

·         Issue management procedures

·         Change control procedures

·         Historical information on previous projects

Three Key Tools for Manage stakeholder Expectations:

1.       Communication Methods: PMI unequivocally states that face-to-face meetings are the most effective means for handling stakeholder issues. Specific methods planned for a project are documented in the communications management plan (Section 10.2).

2.       Interpersonal skills: Skills useful for managing stakeholders include the following:

·         Building trust

·         Resolving conflict

·         Active listening

·         Overcoming resistance to change

3.       Management skills: Management skills used by a project manager with stakeholders may include:

·         Presentation skills

·         Negotiating

·         Writing skills

·         Public speaking

Four Key Outputs for Manage Stakeholder Expectations:

1.       Organizational Process Assets Updates: Organizational process Assets that may affect managing stakeholders include:

·         Causes of issues

·         Reasoning for corrective actions

·         Lessons learned from managing stakeholder expectations

2.       Change Requests: Some stakeholder issues lead to approved changes, corrective actions, and preventive actions.

3.       Project Management Plan Updates: lf the communication plan is changed, the project management plan should also reflect those changes.

4.       Project Document Updates: Documents that may be updated include:

·         Stakeholder management strategy (as a result of responding to an issue)

·         Stakeholder registers (if new stakeholders are identified or if a stakeholder is no longer involved)

·         Issue log as new issues are identified or previous issues are closed